When Should AI Hand a Customer Conversation to a Person?
Gilda LodahlPublished on: 23/09/2026
Learn when AI should transfer customer conversations to a person and what context must follow. A dependable AI handoff uses clear escalation rules, respects customer requests, and transfers the full conversation.
AI Agents and CRM Workflow AutomationAI to human handoffAI customer service escalationchatbot human handoffAI conversation transferAI agent escalation ruleshuman-in-the-loop customer service